North Star Adventure UK Terms & Conditions (01/10/2021)
1. Agreement for the supply of adventurous activities provision and travel arrangements
Between The Supplier and The Customer
North Star Adventure is a trading name for NSA Adventure & Travel Services Ltd, a company registered in England with limited liability. Registered office: Unit 9a Lower Building Warwick Mill Business Park, Warwick Bridge, Carlisle, United Kingdom, CA4 8RR. UK Reg. Number: 13636549 (Supplier)
The individual who enters into this agreement for the provision of expedition and holiday services by the Supplier in return for which he/she pays the Supplier a fee (Customer)
2. Bookings will be confirmed on receipt of a non-refundable deposit of £10 per person for a half day activity and £20 per person for a full day activity. The remaining balance is payable in full 1 month before the date of the activity.
Payments can be made as follows:
· Bank transfer
· Online with credit/debit card
· Apple Pay
· Over the phone
3. If you Cancel or Make Changes
Your booking will often mean we have to resource and allocate staff and equipment in good time before your adventure, often at a cost. Refunds for cancellations made by the booking party will be offered following the schedule below:
· More than 28 days before the activity date – full refund less deposit
· 15-28 days before the activity date – 50% refund
· Within two weeks of the activity date – no refund
We strongly recommend you take our personal travel insurance to cover you for any unfortunate events that mean you will be unable to undertake your adventure.
Our sessions start promptly and you may be joining other people on your adventure. For this reason it is important you aim to arrive well before the session start time as it may not be possible for you to catch up with the rest of the group if they have already started the activity. Late arrivals may be classed as ‘no shows’ and forfeit their monies.
You may substitute members of your party with at least 7 days’ notice.
If you wish to change your booking to another date (within the same season) you may do so, at North Star Adventure’s discretion with at least 14 days’ notice.
4. If We Cancel or Make Changes
In the event of us having to cancel an activity for circumstances within our control, all monies will be refunded or a free transfer to an alternative date or activity of the same value (where available) offered. North Star Adventure can not be held responsible for events beyond our control including unsafe weather or environmental conditions such as water levels. No refunds can be made for such events.
Our COVID-19 promise to you: If government restrictions prohibit North Star Adventure from running your experience due to COVID-19, ALL your monies will be refunded.
5. Insurance and Safety
North Star Adventures UK has full public liability insurance. It is the nature of adventurous activities that there will always be some degree of risk and the only way to avoid risk is to avoid participation. Our insurance does not cover you for inherent risks or client negligence. Whilst not mandatory, we strongly recommend you consider arranging your own personal insurance to cover you for any accidents on our adventures. Following our leaders’ guidance and instruction is imperative for your safety and their word is final. We reserve the right to make changes to planned routes and venues as a result of environmental or team concerns.
6. Alcohol and Drugs
North Star Adventure UK also reserves the right to refuse clients that they believe to be under the influence of alcohol or drugs and in such circumstances no refunds shall be given.
7. Parental Consent
It is a legal requirement for anyone under the age of 18 years to be accompanied by their parent or legally-appointed guardian. No exceptions can be made to this condition.